Store Policies & FAQ's
Q: How do I sell my toys?
Text pictures of the items you would like to sell to 972-639-6608. Please take pictures of any damage on the item. Expect a response in 24-48 hours, if you send a message the days we are closed, expect a response the next business day. We will review the pictures of the items you would like to sell and determine condition and price for the collection. We may ask for more images of some items if we have any questions. If you are bringing the items in person our buying hours are 11-3pm on weekdays and 11-4:30 on weekends. If you are not local we will discuss how the items should be shipped. We will review the items to make sure they match the pictures. If everything matches we send payment via PayPal or Check.
Q: There are items in videos that I am not seeing on the website. How do I purchase those items?
Our website offers a curated selection of vintage toys and collectibles. We keep these items separate from our storefront. We offer modern and vintage toys and collectibles at our store. If you are interested in any items you see in our social media videos you can reach out to us via Facebook, Instagram or Call us during business hours at (214)827-7060. Give a detailed description of the item and if possible, A picture or screenshot, so we can make sure we have the exact item you are looking for.
Q: When will my order be shipped out?
When your order is placed it will be processed, packed and sent out the next business day. We do not send out packages Sunday, Monday or Tuesday. If you place an order on Saturday it will be shipped out Wednesday morning.
Q: Do you offer payment plans?
If you would like to set up a layaway it will have to be done in store or over the phone during business hours. Our Layaway plan: To start a layaway there is a minimum of $200 or more worth of the items + tax. 25% of the total cost of the item + tax is due day of to start. You get 60 days to pay off the remainder in full. When the item is fully paid off you get to take it home. it is not in Installments just pay whenever you can during that time period. You can visit or call the store to make payments. If the items need to be shipped we will determine shipping the day of the final payment. After the 60 days there is a 10% late fee added if not paid in full. If we cannot reach you within 2 weeks past the due date the item will be put back on the shelves with NO REFUNDS OR STORE CREDIT back for the forfeit items. We recommend setting reminders in your calendar and saving our number in case we call you for reminders.
Return Policy
If there is an issue with your order please let us know immediately. Dallas Vintage Toys does not usually accept returns on Vintage toys and All sales are final on those orders. However In certain cases we may offer returns or store credit. but that is at our discretion. Most of the items sold on this site are decades old and we sell them as collectibles so we cannot guarantee that the contents of sealed items will still work or be in mint condition if someone chooses to open an item.
Dallas Vintage Toys
Privacy Policy
What information do we collect? We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.. What do we use your information for? Any of the information we collect from you may be used in one of the following ways: 1.To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you) 2.To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs) 3.To process transactions Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 4.To send periodic emails The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. How do we protect your information?: We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. Do we use cookies?: Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information We use cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits. Do we disclose any information to outside parties?: We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. Childrens Online Privacy Protection Act Compliance: We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. Online Privacy Policy Only: This online privacy policy applies only to information collected through our website and not to information collected offline. Your Consent: By using our site, you consent to our privacy policy. Changes to our Privacy Policy: If we decide to change our privacy policy, we will post those changes on this page.
Payment Methods
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Credit / Debit Cards
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PAYPAL
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Offline Payments
